Tower & MercenariesSupport
The game has no accounts, so there are no sign-in problems. Check the questions below first, and email us if your answer is not there.
For bug reports, including the following helps a great deal.
- Device model and OS version (iOS or Android)
- App version (shown on the in-game Settings screen)
- What you were doing: the screen name and your last action
- A screenshot, if you have one
Tapping Send Feedback in the in-game settings fills your version and device details into the email for you.
Frequently asked
Where are my saves stored? Can I move them to a new device?
Progress is stored on your device, in three independent save slots. Deleting the app deletes the saves on that device.
To move to a new device, open Save data in the in-game settings. There are two ways.
- Move with a code — tap Make a code, write the code down, and enter it under Fetch with a code on the new device. This needs an internet connection, and a lost code cannot be recovered.
- Export and Import — save your progress as a file, then import that file on the new device.
Does it need an internet connection?
Not to play. The game runs in airplane mode. Moving with a code, purchases and Restore Purchases need a connection, and when you are online the game checks for notices and new versions.
Are there in-app purchases or ads?
There are no ads. One purchase takes you to the floor 999 ending. For players who want them, the in-game shop sells tips, a world theme pack (cosmetics), costumes and paid heroes. Costumes change only how a named hero looks, never their stats. Each is a one-time purchase you keep, and none are required to progress. After reinstalling or changing devices, use Restore Purchases in the shop or in Settings to get them back.
I'm stuck on the upper floors.
Late gates are designed so that no single factor is enough. Check these in order.
- Composition and formation — the Floor risk and Missing markers on the party screen tell you what is missing. From floor 101, each stretch carries traits that you switch off with your lineup and specialties.
- Fatigue and injuries — from fatigue 40, attack and speed drop. The line above the tower Depart button shows how much, and Rest assigns rest on the spot.
- Gear — upgrade your core mercenaries first. See Gear and tiers and Forging.
- Potential — growth slows as a mercenary nears their potential. See Potential.
I'd like a refund.
The developer has no access to payment details, so each store handles refunds. Request App Store refunds at reportaproblem.apple.com and Google Play refunds from your order history in Google Play.
Which devices are supported?
iPhone and iPad on iOS and iPadOS 17.0 or later, and Android 7.0 or later.
Do you collect personal data?
We do not ask for accounts, names, or contact details, and the game has no ads or analytics. The official site only counts how often its pages are opened. Only when you use “Move with a code” is an encrypted save held on a server for 180 days. See the Privacy Policy for details.
How do paid heroes join?
They join right away when bought, at your company's current level. They can join even while you are in debt. They age, but their prime never ends, so they lose no stats. They retire when their will runs out, and 4 weeks after leaving the roster, Summon calls them back. The purchase stays yours, so Restore Purchases brings them back in a new game or on a new device. See named heroes